1. Introduction
TradeIntelligence ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
TradeIntelligence is the data controller responsible for your personal data. For data protection inquiries, contact us at: privacy@tradeintelligence.co
3. Information We Collect
3.1 Information You Provide
- Account Information: Email address, name, password (encrypted)
- Payment Information: Processed securely by Stripe; we do not store full card details
- Communications: Support requests and correspondence
3.2 Information Collected Automatically
- Usage Data: Features used, symbols searched, preferences
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies for authentication and preferences
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To provide the Service you subscribed to
- Legitimate Interests: To improve our Service and prevent fraud
- Legal Obligation: To comply with applicable laws
- Consent: For marketing communications (where applicable)
5. How We Use Your Information
- Provide and maintain the Service
- Process payments and subscriptions
- Send transactional emails (receipts, account notifications)
- Improve and personalize your experience
- Train and improve our AI models (using anonymized, aggregated data only)
- Detect and prevent fraud or abuse
- Comply with legal obligations
6. Data Sharing
We may share your data with:
- Payment Processors: Stripe, for secure payment processing
- Email Services: SendGrid, for transactional emails
- Cloud Providers: For hosting and data storage
- Legal Authorities: When required by law
We do not sell your personal data to third parties.
7. International Data Transfers
Your data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
8. Data Retention
- Account Data: Retained while your account is active and for 2 years after deletion
- Payment Records: Retained for 7 years for tax and legal compliance
- Usage Data: Anonymized after 12 months
9. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw Consent: Where processing is based on consent
To exercise these rights, contact us at privacy@tradeintelligence.co. We will respond within 30 days.
10. Cookies
We use essential cookies for:
- Session management and authentication
- Security (CSRF protection)
- Remembering your preferences
We do not use third-party tracking or advertising cookies.
11. Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL)
- Encrypted password storage (bcrypt hashing)
- Regular security assessments
- Access controls and authentication
12. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.
14. Complaints
If you have concerns about how we handle your data, you may lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.